Software: Windows 2000 Pro-Adv Server, Windows Server 2003, Small Business Server, Windows 3.x – Vista, Mac OS 7 – X, Exchange 2000 & 2003, Active Directory, Windows XP, 2000, 98, Office, Blackberry Enterprise Server, VPN, Trend, Symantec, McAfee, Secure Resolutions, Lotus, Timberland, ProSystem FX, AutoCad, Timeslips, Deltek, Quickbooks, Adobe.



Certifications: Microsoft Certified Professional (MCP) and pursuing MCSE certification



Professional Experience



September 2006 – July 2007: Help Desk / Desk Side Manager

Managed Systems, New York, NY (IT outsourcing company for 80 clients)

* Oversee all technical support for all clients (1700+ workstations) with businesses in architecture, marketing, law, venture capital, recruiting, and security trading.

* Supervise 12-person team comprised of: Help Desk Technicians, Field Technicians, Server Technicians, and Install Technicians.

* Responsibilities include: software and hardware repair on all desktops, servers, peripherals, internet, VOIP, switches, firewalls, printers, data fax, and smartphones.

* On site technical support including workstation swaps, hardware replacements software repairs and implementation of new devices.

* Remote Help Desk functions including software installations / repairs and server upgrades / repairs.

* In charge of scheduling all technical work, Computer add ons, installations, and machine replacement.

* Conduct weekly training meetings for cross training technical staff on software hardware.

* Accompany sales team on new client visits as technical sales liaison.



February 2005 – September 2006: IT Manager

Cohen’s Fashion Optical, Garden City, NY (East Coast optical chain of approximately 100 stores)

* IT support for office staff of 30

* Installation and day-to-day maintenance of proprietary POS system in 100 stores

* Full software/hardware support, phone, site visits for POS system 7 days a week 10 am to 9 pm

* Computer hardware maintenance, upgrades, replacements for office desktops and POS systems

* Planning, implementation and service of VPN network for POS system utilizing remote service for upgrades and maintenance

* Train corporate regional managers on upgrades, maintenance and software usage of POS system

* Effectively selecting, installing, configuring, maintaining, upgrading and networking computer hardware/software and peripherals

* Provide help desk, remote and on-site support

* Install and maintain Windows 2000, Windows XP, Windows Server 2000 and Windows Server 2003 computer systems

* Maintain accounting software MAS 90 Unix and Windows versions



May 2003 – March 2004: Desktop Support

Hometown Insurance Agency, Bohemia, NY

* Full support for 35 machines, server and users

* Software and hardware maintenance and upgrades

* Network and server administration



January 2000 – April 2003: Independent Contractor

Self-employed – CA, NY

* PC and laptop installations, migrations, upgrades, configurations and purchasing

* Network and router configuration and installation

* Troubleshooting and resolution of software and network issues

* Help Desk and phone support



November 1999 – August 2001: Senior Manager - Advertising Operations

MediaRing, San Jose, CA

* In charge of day-to-day functions of the Accipiter ad-server for the MediaRing internet telephone platform

* Managed third party vendors providing ad-serving solution and affiliate program for the MediaRing website

* Resolved accounting for all advertising campaigns for the MediaRing platform

* Project managed the affiliate program implementation and day-to-day functioning

* Integrated L90 Ad Network across MediaRing website



August 1998 – November 1999: Desktop Support and Traffic Manager

In2, New York, NY

* Developed and implemented creative ROI tracking system trafficking department for In2; technical contact for all issues relating to the system

* Managed third party ad-server for clients

* Performed desktop support, software upgrades, backup administration, network administration, troubleshooting, telephone system administration

* Provided media planning and media buying for managed accounts

* Conducted campaign scheduling and management involving creative development, creative revisions, technical implementation and post-campaign administration



December 1996 – August 1998: Account Executive

Narrowline, New York, NY

* Primary point of contact for higher end clients in the Narrowline network

* Oversaw all accounts in region: troubleshooting, technical assistance, billing disputes, as well as general customer service

* Liaised with third party serving companies for technical implementation and troubleshooting

* Provided desktop support for Mac and PC computers, software upgrades, network administration, troubleshooting and telephone system administration



Education



BA - English - SUNY Stony Brook, June 1996