IT Manager
New York City, NY • 08/21/2007
Software: Windows 2000 Pro-Adv Server, Windows Server 2003, Small Business Server, Windows 3.x Vista, Mac OS 7 X, Exchange 2000 & 2003, Active Directory, Windows XP, 2000, 98, Office, Blackberry Enterprise Server, VPN, Trend, Symantec, McAfee, Secure Resolutions, Lotus, Timberland, ProSystem FX, AutoCad, Timeslips, Deltek, Quickbooks, Adobe.
Certifications: Microsoft Certified Professional (MCP) and pursuing MCSE certification
Professional Experience
September 2006 July 2007: Help Desk / Desk Side Manager
Managed Systems, New York, NY (IT outsourcing company for 80 clients)
* Oversee all technical support for all clients (1700+ workstations) with businesses in architecture, marketing, law, venture capital, recruiting, and security trading.
* Supervise 12-person team comprised of: Help Desk Technicians, Field Technicians, Server Technicians, and Install Technicians.
* Responsibilities include: software and hardware repair on all desktops, servers, peripherals, internet, VOIP, switches, firewalls, printers, data fax, and smartphones.
* On site technical support including workstation swaps, hardware replacements software repairs and implementation of new devices.
* Remote Help Desk functions including software installations / repairs and server upgrades / repairs.
* In charge of scheduling all technical work, Computer add ons, installations, and machine replacement.
* Conduct weekly training meetings for cross training technical staff on software hardware.
* Accompany sales team on new client visits as technical sales liaison.
February 2005 September 2006: IT Manager
Cohens Fashion Optical, Garden City, NY (East Coast optical chain of approximately 100 stores)
* IT support for office staff of 30
* Installation and day-to-day maintenance of proprietary POS system in 100 stores
* Full software/hardware support, phone, site visits for POS system 7 days a week 10 am to 9 pm
* Computer hardware maintenance, upgrades, replacements for office desktops and POS systems
* Planning, implementation and service of VPN network for POS system utilizing remote service for upgrades and maintenance
* Train corporate regional managers on upgrades, maintenance and software usage of POS system
* Effectively selecting, installing, configuring, maintaining, upgrading and networking computer hardware/software and peripherals
* Provide help desk, remote and on-site support
* Install and maintain Windows 2000, Windows XP, Windows Server 2000 and Windows Server 2003 computer systems
* Maintain accounting software MAS 90 Unix and Windows versions
May 2003 March 2004: Desktop Support
Hometown Insurance Agency, Bohemia, NY
* Full support for 35 machines, server and users
* Software and hardware maintenance and upgrades
* Network and server administration
January 2000 April 2003: Independent Contractor
Self-employed CA, NY
* PC and laptop installations, migrations, upgrades, configurations and purchasing
* Network and router configuration and installation
* Troubleshooting and resolution of software and network issues
* Help Desk and phone support
November 1999 August 2001: Senior Manager - Advertising Operations
MediaRing, San Jose, CA
* In charge of day-to-day functions of the Accipiter ad-server for the MediaRing internet telephone platform
* Managed third party vendors providing ad-serving solution and affiliate program for the MediaRing website
* Resolved accounting for all advertising campaigns for the MediaRing platform
* Project managed the affiliate program implementation and day-to-day functioning
* Integrated L90 Ad Network across MediaRing website
August 1998 November 1999: Desktop Support and Traffic Manager
In2, New York, NY
* Developed and implemented creative ROI tracking system trafficking department for In2; technical contact for all issues relating to the system
* Managed third party ad-server for clients
* Performed desktop support, software upgrades, backup administration, network administration, troubleshooting, telephone system administration
* Provided media planning and media buying for managed accounts
* Conducted campaign scheduling and management involving creative development, creative revisions, technical implementation and post-campaign administration
December 1996 August 1998: Account Executive
Narrowline, New York, NY
* Primary point of contact for higher end clients in the Narrowline network
* Oversaw all accounts in region: troubleshooting, technical assistance, billing disputes, as well as general customer service
* Liaised with third party serving companies for technical implementation and troubleshooting
* Provided desktop support for Mac and PC computers, software upgrades, network administration, troubleshooting and telephone system administration
Education
BA - English - SUNY Stony Brook, June 1996
Certifications: Microsoft Certified Professional (MCP) and pursuing MCSE certification
Professional Experience
September 2006 July 2007: Help Desk / Desk Side Manager
Managed Systems, New York, NY (IT outsourcing company for 80 clients)
* Oversee all technical support for all clients (1700+ workstations) with businesses in architecture, marketing, law, venture capital, recruiting, and security trading.
* Supervise 12-person team comprised of: Help Desk Technicians, Field Technicians, Server Technicians, and Install Technicians.
* Responsibilities include: software and hardware repair on all desktops, servers, peripherals, internet, VOIP, switches, firewalls, printers, data fax, and smartphones.
* On site technical support including workstation swaps, hardware replacements software repairs and implementation of new devices.
* Remote Help Desk functions including software installations / repairs and server upgrades / repairs.
* In charge of scheduling all technical work, Computer add ons, installations, and machine replacement.
* Conduct weekly training meetings for cross training technical staff on software hardware.
* Accompany sales team on new client visits as technical sales liaison.
February 2005 September 2006: IT Manager
Cohens Fashion Optical, Garden City, NY (East Coast optical chain of approximately 100 stores)
* IT support for office staff of 30
* Installation and day-to-day maintenance of proprietary POS system in 100 stores
* Full software/hardware support, phone, site visits for POS system 7 days a week 10 am to 9 pm
* Computer hardware maintenance, upgrades, replacements for office desktops and POS systems
* Planning, implementation and service of VPN network for POS system utilizing remote service for upgrades and maintenance
* Train corporate regional managers on upgrades, maintenance and software usage of POS system
* Effectively selecting, installing, configuring, maintaining, upgrading and networking computer hardware/software and peripherals
* Provide help desk, remote and on-site support
* Install and maintain Windows 2000, Windows XP, Windows Server 2000 and Windows Server 2003 computer systems
* Maintain accounting software MAS 90 Unix and Windows versions
May 2003 March 2004: Desktop Support
Hometown Insurance Agency, Bohemia, NY
* Full support for 35 machines, server and users
* Software and hardware maintenance and upgrades
* Network and server administration
January 2000 April 2003: Independent Contractor
Self-employed CA, NY
* PC and laptop installations, migrations, upgrades, configurations and purchasing
* Network and router configuration and installation
* Troubleshooting and resolution of software and network issues
* Help Desk and phone support
November 1999 August 2001: Senior Manager - Advertising Operations
MediaRing, San Jose, CA
* In charge of day-to-day functions of the Accipiter ad-server for the MediaRing internet telephone platform
* Managed third party vendors providing ad-serving solution and affiliate program for the MediaRing website
* Resolved accounting for all advertising campaigns for the MediaRing platform
* Project managed the affiliate program implementation and day-to-day functioning
* Integrated L90 Ad Network across MediaRing website
August 1998 November 1999: Desktop Support and Traffic Manager
In2, New York, NY
* Developed and implemented creative ROI tracking system trafficking department for In2; technical contact for all issues relating to the system
* Managed third party ad-server for clients
* Performed desktop support, software upgrades, backup administration, network administration, troubleshooting, telephone system administration
* Provided media planning and media buying for managed accounts
* Conducted campaign scheduling and management involving creative development, creative revisions, technical implementation and post-campaign administration
December 1996 August 1998: Account Executive
Narrowline, New York, NY
* Primary point of contact for higher end clients in the Narrowline network
* Oversaw all accounts in region: troubleshooting, technical assistance, billing disputes, as well as general customer service
* Liaised with third party serving companies for technical implementation and troubleshooting
* Provided desktop support for Mac and PC computers, software upgrades, network administration, troubleshooting and telephone system administration
Education
BA - English - SUNY Stony Brook, June 1996
Posted by: OhSoHandy User
Located: New York City, NY
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